SmashingMagazine - How to Measure UX & Design Impact
SmashingMagazine - How to Measure UX & Design Impact
https://measure-ux.com/

25 video lessons (8h) | RAR 2.7 GB
The course dives deep into establishing team-specific design KPIs, how to track them effectively, how to set up ownership and integrate metrics in design process. You’ll discover how to translate ambiguous objectives into practical design goals, and how to measure design systems and UX research. Also, we’ll make sense of OKRs, Top Task Analysis, SUS, UMUX-Lite, UEQ, TPI, KPI trees, feedback scoring, gap analysis, and Kano model — and what UX research methods to choose to get better results.


Table of Contents

25 chapters, 8 hours, with practical examples, exercises, and everything you need to master the art of measuring UX and design impact. Don’t worry, even if it might seem overwhelming at first, we’ll explore things slowly and thoroughly. Taking 1–2 sessions per week is a perfectly good goal to aim for.

We can’t improve without measuring. That’s why our new video course gives you the tools you need to make sense of it all: user needs, just like business needs.

1. Welcome
2. Design Impact
3. OKRs and Business Metrics
4. Leading And Lagging Indicators
5. Business Metrics, NPS
6. Business Metrics, CSAT, CES
7. Feedback Scoring and Gap Analysis
8. Design Metrics (TPI, SUS, SUPR-Q)
9. Design Metrics (UMUX-Lite, SEQ, UEQ)
10. Top Tasks Analysis
11. Surveys and Sample Sizes
12. Measuring UX in B2B and Enterprise
13. Design KPI Trees
14. Event Storming
15. Kano Model and Survey
16. Design Process
17. Choosing The Right Metrics
18. Design KPIs Examples
19. UX Strategy
20. Reporting Design Success
21. Target Times and States
22. Measuring Design Systems
23. Measuring UX Research
24. Getting Started
25. Next Steps
SmashingMagazine - How to Measure UX & Design Impact

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