What you'll learn

Overview of Customer Relationship Management
Understanding of Dynamics 365 application
How to use Dynamics 365 for Sales and customer service

Requirements

Basic knowledge about computer and software systems
Interest to learn new technology

Description

Dynamics 365 Customer Engagement ( previously known as Dynamics CRM) is one of the hottest technologies in the market today. This course is designed for beginners who want to start learning this technology to find a better job in the IT domain. The course starts explaining the basics of Customer Relationship Management ( CRM) and then Dynamics 365 and its components and then teaching the basic components of Dynamics 365 Customer Engagement. The course is developed based on the latest version of the software that is Dynamics 365 Customer Engagement ( Dynamics CRM V9.0)

Who is the target audience?

Anyone with an internet connection
Business analysts
Software developers
CRM admins
Functional consultants

Download Part 01
Download Part 02
Download Part 03