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![Service- und Ereignisorientierung im Contact-Center: Entwicklung eines Referenzmodells zur Prozessautomatisierung (German Edition)](https://www.gfxtra31.com/uploads/posts/2020-11/16056703215fb495b146dcb.jpg)
Service- und Ereignisorientierung im Contact-Center: Entwicklung eines Referenzmodells zur Prozessautomatisierung (German Edition)
328 pages | German | ISBN-10: 3834924873 | ISBN-13: 978-3834924872
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