Do you struggle with how to respond to client inquiries?  Should you email them?  Call them?  Text them?  What do you even say in your emails, anyhow? What about if they ghost you?  How do you guarantee that they’ll email you back? My inquiry response workflow has evolved many times over the past eighteen years to what it is today : a tightly efficient machine that gives great customer service, has a personal touch, and works extraordinarily well to convert contact form submissions into potential client conversations.