Build a Structured IT Service Using the Information Technology Infrastructure Library

The Information Technology Infrastructure Library (ITIL) is an accumulation of best practices used for the management and delivery of IT services and IT infrastructure recognized by thousands of organizations throughout the world.

This is broken down into 9 sections:

Course Introduction
Service Management as a Practice
Service Lifecycle
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Technology and Architecture
More than ever, businesses need IT professionals to operate efficiently. Understanding ITIL will allow you to optimize your IT service, and help you build better strategies to keep customers happy.