The OSA "Lite" course gives you a clear high level overview in to the OS&A of a service using Best Practice.

The OSA "lite" course has been developed to give you an insight to the intermediate level OSA (Operational Support & Analysis) of a service using Best Practice and the ITIL® Framework.

The target audience for this course are individuals who aspire to or who do manage services and want to learn how to better manage day to day operations of a service using Best Practice.

This course covers off on the first two modules of the full OSA course, as well as a clear high level overview of the remainder topics. You will be able to easily understand what the topics are included in the OSA course, and if the full OSA course is right for you. As the intermediate courses are long, and challenging and can cost up to $4000, you want to make an informed decision if this is right for you prior to spending that hard earned cash.