This classic, best-selling communication skills book has already helped thousands of people cultivate better relationships with friends, family members, co-workers, and partners. Now fully revised and updated, this long-awaited fourth edition of Messages teaches listeners to become active listeners, read body language, identify communication styles, practice conflict resolution, improve public speaking skills, and much more. In addition, the book features a new, crucial chapter on digital communication to help listeners thrive in the modern world.