Lynda - Having Difficult Conversations (2013)
Categories: Tutorials
Lynda - Having Difficult Conversations (2013) - 124085
Lynda - Having Difficult Conversations (2013)
Leadership coach and lynda.com director of learning and development Britt Andreatta shares her tips and strategies for having difficult conversations. In her four-phase model, you'll discover the situations that lead up to difficult conversations, decide when the conversation is warranted, prepare for the interaction, and monitor outcomes to ensure success.


Table of Contents

  • Introduction
  • 1. Understanding Difficult Conversations
  • 2. The Buildup Phase
  • 3. The Reflection Phase
  • 4. The Conversation Phase
  • 5. The Follow-Through Phase
  • Conclusion

    • Lynda - Having Difficult Conversations (2013)


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