Oreilly - CompTIA A+ Certification (900 Series)

Oreilly - CompTIA A+ Certification (900 Series)

by Integrity Training | Publisher: Stone River eLearning | Release Date: December 2018 | ISBN: 300000006A0129

https://www.oreilly.com/library/view/comptia-a-certification/300000006A0129/

The CompTIA A+ certification course is a preparatory course for the CompTIA A+ certification exam. It is a vendor-neutral and internationally recognized certification which covers the fundamental concepts of an entry-level IT infrastructure. An A+ certified professional has the knowledge of installing, configuring and troubleshooting common personal computer systems. CompTIA A+ Certification training course covers PC hardware and peripherals, mobile device hardware, networking and troubleshooting hardware and network connectivity issues. It is a basic course that helps the candidates to establish their credentials in the field of IT troubleshooting and support.

Course Introduction
- Course Introduction 00:02:20
- Introduction to Instructors - Sandra Batakis 00:01:08
- Introduction to Instructors - Ken Mayer 00:01:14
Section 01 - Configuring BIOS
- Configuring BIOS 00:00:13
- Firmware 00:02:02
- Firmware Upgrades 00:00:46
- The System BIOS 00:00:46
- The POST 00:01:25
- BIOS Configuration Options 00:04:03
- BIOS Diagnostics 00:01:23
- BIOS Monitoring Capabilities 00:01:30
- BIOS Memory 00:01:00
- BIOS Components 00:00:23
- Monitoring Internal Components 00:04:45
- Monitoring Internal Components (Cont.) 00:03:52
- Demo - HWMonitor 00:05:00
- Demo - SpeedFan 00:03:09
Section 02 - Motherboards
- Motherboards 00:00:18
- Motherboard Sizes/Form Factors 00:02:29
- Power Supplies 00:00:59
- Cooling Systems 00:00:44
- Common Computer Components 00:09:18
- The Motherboard 00:01:26
- RAM Slots 00:01:55
- Integrated I/O Port Types 00:01:31
- Chipsets 00:00:18
- CMOS Battery 00:00:59
- Live Demo - Replacing CMOS Battery 00:02:30
- CPU Sockets 00:00:50
- Intel CPU Socket Types 00:02:11
- AMD CPU Socket Types 00:01:48
- Cache 00:01:46
- CPU Operational Characteristics 00:04:22
- CPU Selection Factors 00:00:27
- Cooling System Types 00:00:54
- Cooling System Selection Factors 00:00:29
- Live Demo - Cooling Method 00:01:09
Section 03 - Expansion Slots
- Expansion Slots 00:00:24
- Expansion Cards 00:00:27
- Expansion Slots 00:04:56
- Riser Cards 00:00:19
- Live Demo - Riser Card 00:02:05
- Fan Connectors 00:00:23
- Live Demo - Cooling Fins and a Fan 00:03:14
- Live Demo - Processor Fan 00:01:14
- Bus Speeds 00:00:45
- Motherboard Power Connectors 00:00:47
- Live Demo - Motherboard Power Connectors 00:01:00
- Motherboard Selection Tips 00:01:16
- Motherboard Installation Considerations 00:00:41
- Live Demo - Motherboard 00:03:15
- The CPU 00:04:18
- The System Bus 00:01:30
- Live Demo - Inside of the Computer 00:04:44
- Live Demo - Bus Slots 00:01:25
- Live Demo - Outside of the Computer 00:03:03
- Live Demo - Outside of the Computer Part 2 00:01:00
- Live Demo - Outside of the Computer (Cont.) 00:02:51
- Live Demo - Outside of the Computer (Last Part) 00:01:18
Section 04 - RAM Types and Features
- RAM Types and Features 00:00:19
- Memory 00:04:02
- RAM Modules 00:00:45
- Single-Sided and Double-Sided Memory 00:00:21
- RAM Configurations 00:00:33
- Types of RAM 00:03:47
- ECC 00:01:27
- Parity 00:01:09
- RAM Characteristics 00:00:43
Section 05 - Install and Configure PC Expansion Cards
- Install and Configure PC Expansion Cards 00:00:23
- Ports 00:01:18
- Computer Connections 00:00:57
- Serial Connections 00:02:45
- Parallel Connections 00:00:45
- USB Connections 00:03:14
- IEEE 1394 and FireWire Connections 00:01:36
- SCSI Connections 00:01:08
- PATA Connections 00:01:00
- SATA Connections 00:02:24
- Display Cable and Connector Types 00:09:08
- Audio/Video Connections 00:03:25
- Comparing Analog and Digital Video 00:02:02
- Wireless Device Connections 00:02:50
- Front Panel Connectors 00:01:24
- Live Demo - Serial Connectors 00:02:36
- Live Demo - USB Connectors 00:01:45
- Live Demo - FireWire Cable 00:03:03
- Live Demo - SATA Cable 00:01:12
- Live Demo - Identifying Video Adapter Types 00:03:25
- Network | Firewire | Thunderbolt Cards - Installation 00:02:58
- Modem Cards | Wireless Cards | TV Tuner Video Capture Cards 00:01:36
Section 06 - Install and Configure Storage Devices
- Install and Configure Storage Devices 00:00:21
- Install and Configure Storage Devices (Cont.) 00:02:29
- Storage Devices 00:12:23
- Optical Drives 00:00:25
- Optical Disks 00:02:11
- Live Demo - Optical Drive Connections 00:01:29
- Hard Drives 00:00:40
- Types of Hard Drives 00:00:32
- Magnetic Hard Disk Drive Speeds 00:02:27
- Live Demo - Drive Identification 00:02:39
- Solid State Storage 00:01:07
- Types of Solid State Storage 00:05:56
- Solid State | Flash Drives 00:01:57
- Media Capacity 00:01:39
- RAID Standards 00:04:29
- Common RAID Types 00:01:01
- Internal Storage Device Considerations 00:01:02
- External Storage Device Considerations 00:00:18
- Demo - Installing an Internal Storage Device 00:11:38
- Tape Drives 00:01:13
Section 07 - CPU's and Cooling Methods
- CPU's and Cooling Methods 00:00:25
- CPU Types and Characteristics 00:03:37
- CPU Characteristics: Cooling Techniques 00:02:53
- Demo - CPU - Z 00:03:46
- Demo - Windows Task Manager 00:03:35
Section 08 - PC Connection Interfaces
- PC Connection Interfaces 00:00:28
- Physical Connections: USB 00:05:49
- Physical Connections: Firewire 00:00:35
- Physical Connections: SATA 00:01:43
- SATA Cables and Ports 00:02:43
- Physical Connections: VGA 00:02:38
- Physical Connections: HDMI 00:00:43
- Physical Connections: DVI 00:05:29
- Physical Connections: Thunderbolt 00:00:39
- Physical Connections: Characteristics 00:01:57
- Wireless Connections: Bluetooth 00:03:20
- Wireless Connections: IR 00:00:45
- Wireless Connections: NFC 00:02:02
Section 09 - Power Supplies
- Power Supplies 00:00:23
- Power Supply Specifications 00:01:29
- Power Supply Connections 00:02:57
- Live Demo - Peripheral Power Connector 00:00:55
- Power Supply Safety Recommendations 00:00:36
- Selecting the Right Power Supply 00:00:24
- Live Demo - Modern Power Supply 00:03:35
- Live Demo - Modern Power Supply (Cont.) 00:03:05
- Live Demo - Legacy Power Supply 00:01:42
- Live Demo - Legacy Power Supply (Cont.) 00:00:56
Section 10 - Custom Computer Specifications
- Custom Computer Specifications 00:00:26
- What is a Standard Client? 00:02:13
- Client Requirements 00:01:28
- Virtualization Workstation 00:03:35
- Virtualization Workstation Requirements 00:02:27
- Media Design Workstations 00:00:40
- Media Design Workstation Requirements 00:02:14
- Audio/Video Editing Workstations 00:00:42
- Audio/Video Editing Hardware Requirements 00:00:53
- Gaming PCs 00:00:42
- Gaming PC Requirements 00:01:03
- Home Theater PC 00:00:31
- Home Theater PC Requirements 00:01:09
- Home Server PC 00:00:39
- Home Server Requirements 00:02:19
Section 11 - Installing Displays
- Installing Displays 00:00:12
- Display Device Types 00:06:29
- Display Device Settings and Features 00:08:09
- Device Drivers 00:01:50
- Display Device Selection Tips 00:00:50
- Display Device Installation Considerations 00:00:47
- Demo - Configuring Display Devices 00:02:11
- Backlighting 00:01:35
- Monitor Panel Types 00:02:40
- Plasma Display 00:01:31
- OLED (Organic Light -emitting Diode) 00:01:16
- Multiple Displays 00:02:45
- Display Terminology 00:01:40
Section 12 - PC Connectors
- PC Connectors 00:00:17
- DVI to HDMI 00:02:33
- USB Ports 00:06:25
- USB Ports | Power 00:01:39
- USB Cables 00:01:00
- USB to Ethernet 00:00:53
Section 13 - Installing Peripheral
- Installing Peripheral 00:00:23
- Standard Input Device Types 00:03:45
- Biometric Input Device Types 00:01:34
- Specialized Input Device Types 00:01:40
- KVM Switches 00:01:29
- Input Device Selection Tips 00:01:12
- Input Device Installation Considerations 00:00:30
- Demo - Configuring Input Devices 00:06:06
- Expansion Card Types 00:03:50
- Card Selection Tips 00:02:19
- Card Installation Considerations 00:02:43
- Expansion Card Configuration 00:02:31
- Multimedia Devices 00:00:17
- Common Multimedia Devices 00:04:51
- Multimedia Device Selection Tips 00:02:29
- Multimedia Device Installation Considerations 00:01:47
- Multimedia Device Configuration 00:02:04
Section 14 - Installing Multifunction Devices and SOHO Networks
- Installing Multifunction Devices and SOHO Networks 00:00:34
- SOHO Networks 00:02:20
- Firewalls and SOHO Networks 00:06:03
- DMZs 00:03:05
- NAT Implementations 00:05:18
- WPS 00:02:19
- Basic QoS 00:06:39
- 802.11 Wireless Standards 00:03:54
- WAPs 00:02:02
- SSID 00:01:08
- Encryption 00:01:18
- Wireless Encryption Types 00:02:40
- Router Settings and Configurations 00:01:52
- Live Demo - Configure Router 00:02:33
- Common SOHO Security Methods 00:01:55
- Wireless Security 00:01:45
- SOHO Wireless Security Methods 00:00:29
- Wireless Client Configuration Options 00:01:11
Section 15 - Printer Technologies
- Printer Technologies 00:00:21
- Printers 00:01:04
- An MFD 00:00:54
- Laser Printers 00:03:13
- The Laser Print Process 00:04:35
- Inkjet Printers 00:02:21
- The Inkjet Print Process 00:02:19
- Duplexing 00:01:45
- Thermal Printers 00:00:48
- Thermal Print Processes 00:01:57
- Impact Printers 00:02:32
- The Impact Print Process 00:01:03
Section 16 - Printer Maintenance
- Printer Maintenance 00:00:20
- Technical Printer Components 00:02:07
- Printer Supplies and Media 00:03:16
- Printer Driver Types 00:02:37
- Printer Driver Compatibility 00:00:31
- Local and Network-Based Printers 00:01:14
- Print Device Sharing 00:01:27
- Printer Configuration Options 00:03:27
- Printer Maintenance 00:03:16
- Live Demo - Printers 00:02:34
- Demo - Installing a Local Printer 00:04:56
- Demo - Virtual Printing 00:04:48
Section 17 - Networking
- Networking 00:00:21
- Network Interface Card Characteristics 00:03:30
- Twisted Pair Cables 00:02:58
- Types of Twisted Pair Cable 00:03:11
- PVC Cable and Plenum Cabling 00:01:00
- Twisted Pair Connectors 00:02:26
- Coaxial Cables 00:01:05
- Coaxial Cable and Connector Types 00:01:16
- Live Demo - Coax and Coax Networks 00:02:25
- Live Demo - Coax and Coax Networks (Cont.) 00:02:19
- Fiber Optic Cables 00:01:51
- Fiber Optic Cable Types 00:02:00
- Fiber Optic Connector Types 00:02:31
- Cable Types | Definitions 00:05:37
- Types of COAX Cables 00:01:42
Section 18 - Properties and Characteristics of TCP/IP
- Properties and Characteristics of TCP/IP 00:00:25
- TCP/IP 00:03:00
- IPv4 Addresses 00:05:59
- Subnet Masks 00:03:06
- Gateways 00:01:34
- IP Address Classes 00:07:30
- IPv6 Addresses 00:02:36
- The IPv6 Address Format 00:03:13
- IPv4 vs. IPv6 00:01:14
- Addressing Schemes 00:03:36
- Static vs. Dynamic Addressing 00:00:46
- DHCP 00:02:09
- DNS 00:02:52
- Client-Side DNS 00:00:40
- Demo - Identifying Your Computer's TCP/IP Information 00:07:09
Section 19 - TCP vs. UDP
- TCP vs. UDP 00:00:20
- Ports 00:01:44
- TCP vs. UDP 00:04:49
- Port Ranges 00:00:44
- Common Ports 00:01:58
- LDAP 00:00:23
- SNMP 00:01:12
- SSH 00:00:42
- SFTP 00:00:53
- SMB 00:00:28
Section 20 - Wi-Fi Networking Standards and Encryption Types
- Wi-Fi Networking Standards and Encryption Types 00:00:13
- Standards 00:03:12
Section 21 - Install and Configure SOHO Wireless/Wired Router
- Install and Configure SOHO Wireless/Wired Router 00:00:17
- Setting up your Router 00:00:48
- SOHO Wireless Router Features 00:01:02
- Port Descriptions 00:02:41
- Port Descriptions (Cont.) 00:02:54
- Creating Address Objects 00:02:14
- Define Appropriate NAT Policies 00:03:01
- Opening Ports to allow Service behind Firewall 00:02:22
- Creating Firewall Access Rules 00:01:03
- Other Router Options 00:02:19
- Demo - Setting up SonicWALL SOHO Router 00:07:01
Section 22 - Architecture and Internet Connection Types
- Architecture and Internet Connection Types 00:00:21
- LANs 00:01:05
- WANs 00:01:03
- PANs 00:00:23
- MANs 00:00:51
- VPNs 00:01:08
- Ethernet 00:03:35
- Network Topologies 00:03:43
- Network Device Types and Features 00:07:02
- ISPs 00:00:56
- Broadband Communications 00:00:57
- Internet Connection Types and Features 00:03:50
Section 23 - Networking Tools
- Networking Tools 00:00:16
- Cable Testers 00:00:50
- Crimpers 00:00:26
- Multimeter 00:00:39
- Toner Probe 00:00:42
- Loopback Plug 00:00:22
- Punch Down Tool 00:00:41
- Networking Utilities 00:04:34
- Demo - Identifying Networking Tools 00:05:07
Section 24 - Laptop Hardware Components
- Laptop Hardware Components 00:00:24
- Laptops 00:01:48
- Laptop Hardware Components 00:01:43
- Types of Laptop Displays 00:01:07
- Laptop Display Components 00:01:47
- Internal Laptop Components 00:02:23
- Laptop Expansion Options 00:01:02
- Special Function Keys 00:00:49
- Laptop Docking Solutions 00:01:31
- Laptop Locks 00:02:46
- Laptop Power Supplies and Batteries 00:01:37
- Demo - Power Options 00:02:01
- Auto -Switching and Fixed Input Power Supplies 00:00:40
- Laptop Cooling Considerations 00:01:48
- General Laptop Support Guidelines 00:01:02
- Live Demo - Inside of Laptop 00:05:05
Section 25 - Mobile Devices
- Mobile Devices 00:00:20
- What is Mobile Technology? 00:03:12
- Mobile Operating Systems 00:01:23
- Smartphones 00:01:51
- Tablet PCs 00:01:07
- Tablets vs. Laptops 00:01:34
- Mobile Device Features 00:01:54
- Mobile Security 00:00:45
- Mobile Device Security Techniques 00:02:13
- Network Configuration Settings 00:03:52
- Bluetooth Configuration Methods 00:02:20
- The Bluetooth Pairing Process 00:00:49
- Data Synchronization 00:01:29
- Synchronization Requirements 00:01:11
- Email Configuration Methods 00:00:30
- Email Server and Configuration Settings 00:01:16
Section 26 - Mobile Device Ports and Accessories
- Mobile Device Ports and Accessories 00:00:20
- Mobile Device Connection Types 00:02:29
- Mobile Device Hotspots / Tethering 00:02:46
- Mobile Device Accessories 00:02:59
- Mobile Device Credit Card Readers 00:01:34
- Troubleshooting Mobile Devices | No Display 00:03:32
- Troubleshooting Mobile Devices | Keypad Symptoms 00:00:33
- Troubleshooting Mobile Devices | Troubleshooting 00:01:42
- Troubleshooting Mobile Devices | Improper Charging 00:03:43
- Troubleshooting Mobile Devices: All 00:01:29
Section 27 - Troubleshooting Theory
- Troubleshooting Theory 00:00:17
- Introduction to Troubleshooting 00:02:58
- Troubleshooting Models 00:02:47
- Troubleshooting Template Forms 00:00:43
- Unexpected Shutdowns 00:04:38
- System Lockups 00:02:23
- POST Beep Codes 00:01:35
- Why did my time reset? 00:01:12
- Boot to Incorrect Device 00:01:41
- Continuous Reboots 00:00:51
- Introduction to Common Symptoms 00:03:50
- Date and Time Settings Reset 00:02:55
- Common Symptoms 00:04:45
- Common Symptoms (Cont.) 00:02:01
- PC Indicator Lights 00:01:34
- Common System Troubleshooting Tools 00:00:27
- Common System Troubleshooting Tools (Cont.) 00:02:21
- Common CPU Issues 00:03:02
- Common Cooling System Issues 00:01:29
- Common Motherboard Issues 00:01:16
- Repair vs. Replace 00:02:33
- Common RAM Issues 00:02:20
- Common External Power Source Problems 00:01:34
- Common Power Supply Problems 00:01:50
- Power Supply Troubleshooting Considerations 00:01:40
Section 28 - Troubleshooting RAID Arrays and Hard Drives
- Troubleshooting RAID Arrays and Hard Drives 00:00:16
- Drive and Array Troubleshooting Tools 00:00:52
- Common Hard Drive Symptoms 00:04:45
- Common RAID Array Issues 00:02:46
- SATA Troubleshooting Tips 00:00:51
- PATA Troubleshooting Tips 00:00:25
- SCSI Troubleshooting Tips 00:00:44
- Toolkits 00:02:08
- Demo - CHKDSK | FORMAT 00:02:46
- Demo - Diskpart 00:04:16
- Demo - Defrag Tools 00:02:40
Section 29 - Troubleshooting Video
- Troubleshooting Video 00:00:12
- Common Video and Display Issues 00:00:39
Section 30 - Troubleshooting Network Issues
- Troubleshooting Network Issues 00:00:12
- Troubleshooting Network Issues (Cont.) 00:02:59
- Common Network Issues 00:02:12
- Network Troubleshooting Utilities 00:00:56
- Network Troubleshooting Tools 00:00:51
- Demo - Troubleshooting Network Issues 00:04:38
Section 31 - Troubleshooting Printers
- Troubleshooting Printers 00:00:16
- Common Printer Troubleshooting Tools 00:02:29
- Printer Software Tools 00:02:00
- Common Printer Symptoms 00:04:17
- Printer Troubleshooting Tools 00:02:27
- Printer Tools: Toner Vacuum 00:02:05
Section 32 - Windows Operating Systems
- Windows Operating Systems 00:00:19
- Microsoft Windows 00:01:28
- Microsoft Windows (Cont.) 00:10:17
- Microsoft Windows Features 00:09:13
- Windows 10 New Features 00:01:18
- Windows 10 Upgrades 00:01:52
- Microsoft Windows 7 Versions 00:01:35
- Microsoft Windows Vista Versions 00:01:10
- Microsoft Windows XP Versions 00:01:26
- Other Operating Systems 00:05:38
- Windows System Requirements 00:02:32
- Hardware Compatibility 00:01:35
- Boot Methods 00:02:12
- Imaging 00:03:01
- Installation Types 00:02:13
- Third Party Drivers 00:00:54
- Partitioning 00:02:28
- Partitioning Types 00:02:41
- Volumes 00:03:52
- Partitioning and File System Types 00:01:51
- Customizing System Options 00:02:36
- Updates 00:03:23
- Factory Recovery Partition 00:01:10
- Microsoft Product Activation 00:01:19
- Demo - Installing Microsoft Windows 00:06:04
- In-Place Upgrades 00:02:12
- Supported Upgrade Paths 00:01:21
- Compatibility Tools 00:01:00
Section 33 - Command Line Tools
- Command Line Tools 00:00:20
- The Command Prompt 00:01:18
- Operating System Command Line Tools 00:05:10
- Networking Command Line Tools 00:03:27
- The Recovery Console 00:00:46
- WinRE 00:01:04
Section 34 - Microsoft Operating System Features and Tools
- Microsoft Operating System Features and Tools 00:00:28
- Administrative Tools 00:06:37
- Demo - Computer Management 00:12:15
- Device Manager 00:01:39
- Local Users and Groups 00:02:20
- Demo - Performance Monitor 00:09:01
- Demo - Services 00:09:07
- Task Manager 00:02:03
- Disk Management 00:01:46
- Migration Tools 00:01:09
- Demo - System Configuration 00:04:32
- Demo - Task Scheduler 00:08:07
- Component Services 00:01:52
- Data Sources 00:02:13
- Demo - Print Management 00:05:59
- Memory Diagnostic Tool 00:01:08
- The Registry 00:01:41
- Registry Subtrees 00:02:40
- Run Line Utilities 00:04:10
- Demo - Exploring Administrative Tools 00:06:05
- Demo - Using Computer Management and Device Manager 00:04:49
- Demo - Using Task Manager 00:03:55
- Demo - Exploring System Configuration Settings and Information 00:08:59
- MSConfig 00:02:15
- Demo - System Restore 00:06:14
- Demo - Windows Update 00:04:16
Section 35 - Control Panel Utilities
- Control Panel Utilities 00:00:21
- The Control Panel 00:02:16
- Windows XP Control Panel Utilities 00:01:17
- Windows Vista Control Panel Utilities 00:01:06
- Windows 7 Control Panel Utilities 00:01:09
- Demo - Exploring the Windows 7 Control Panel 00:05:05
- Internet Options 00:03:59
- Display 00:01:23
- User Accounts 00:02:20
- Folder Options 00:02:45
- Types of User Accounts 00:01:20
- User Account Control 00:04:37
- Group Accounts 00:01:45
- System Files and Folders 00:01:39
- Windows Explorer 00:01:59
- Computer/My Computer 00:00:58
- File Extensions 00:05:55
- File Attributes 00:02:54
- Windows File System Types 00:03:07
- Permissions 00:01:49
- NTFS File Permissions 00:00:42
- NTFS Folder Permissions 00:00:55
- Shared Files and Folders 00:00:35
- Share Permissions 00:00:30
- NTFS vs. Share Permissions 00:02:51
- Permissions Considerations 00:02:09
- User Authentication 00:00:34
- User Authentication (Cont.) 00:01:51
- Demo - Viewing File Extensions 00:07:36
- Demo - Exploring NTFS Permissions 00:11:45
- System 00:03:06
- Windows Firewall 00:01:52
- Power Options 00:01:41
- Action Center 00:03:54
Section 36 - Windows Networking on Client Desktops
- Windows Networking on Client Desktops 00:00:19
- Workgroups 00:01:44
- Homegroups 00:01:14
- Domains 00:01:43
- Directory Services 00:03:07
- Windows Networking Options 00:01:14
- Demo - Joining a Computer to a Domain 00:03:59
- Network Shares 00:04:07
- Demo - Creating a Network Share 00:03:11
- Network Connection Types 00:01:31
- Proxy Settings 00:01:54
- Remote Desktop 00:01:12
- Network Location Settings 00:01:28
- Firewall Settings 00:01:20
- Alternative IP Address Configuration Methods 00:00:56
- Network Card Properties 00:03:43
- Live Demo - Network Cards and Cables 00:04:00
- Live Demo - Network Cards and Cables (Cont.) 00:01:46
Section 37 - Preventative Maintenance
- Preventative Maintenance 00:00:14
- Data Backup and Restoration 00:03:41
- Maintenance Tools 00:07:40
- Scheduling Tasks 00:05:11
- Patch Management 00:02:35
- Managing Updates 00:01:32
- Demo - Performing Preventive Maintenance 00:06:08
- Demo - Microsoft Windows Defender 00:05:43
- Demo - Backup and Restore 00:04:38
Section 38 - Features and Functionality of the Mac OS and Linux Operating Systems
- Features and Functionality of the Mac OS and Linux Operating Systems 00:00:12
- Patch Management in Mac OS X and Linux 00:02:17
- Disk Maintenance: Mac OS X 00:00:46
- Disk Maintenance: Linux 00:01:20
- Mac OS X and Linux launchd and cron 00:00:57
- Mac OS X Backups 00:01:03
- Linux Backups 00:00:41
- Mac OS X Antivirus 00:01:58
- Screen Sharing 00:01:04
- Force Quit Mac OS X 00:00:27
- Key Chain 00:01:07
- Spotlight 00:00:46
- iCloud 00:02:41
- Mac OS Multitouch Gestures - Touchscreen 00:02:54
- Mac OS X Finder 00:00:52
- Mac OS X Dock 00:01:02
- Mac OS X Boot Camp 00:01:12
- Basic Linux Commands 00:02:10
- Basic Linux Commands (Continued) 00:01:16
Section 39 - Client Side Virtualization
- Client Side Virtualization 00:00:21
- What is Virtualization? 00:02:17
- Types of Virtualization 00:01:57
- Components of a Virtual Environment 00:03:28
- Virtual Desktop Infrastructure 00:02:00
- Virtualization Requirements 00:04:18
- Windows Client Virtualization Solutions 00:01:16
- Demo - Creating a VM on Windows 7 00:04:26
Section 40 - Cloud-based Concepts
- Cloud-based Concepts 00:00:23
- SaaS (Software as Service) 00:02:09
- IaaS (Infrastructure as Service) 00:01:48
- PaaS (Platform As Service) 00:00:38
- Public vs Private Clouds 00:02:17
- Resource Pooling 00:01:12
- Measured Service 00:00:58
Section 41 - Network Host Properties
- Network Host Properties 00:00:23
- Server Roles 00:10:54
- Internet Appliances 00:01:05
Section 42 - Mobile Operating Systems
- Mobile Operating Systems 00:00:19
- Open Source Software 00:00:25
- Closed Source Software 00:00:16
- Screen Orientation (Accelerometer | Gyroscope) 00:01:10
- Mobile Operating System Features 00:01:07
Section 43 - Mobile Device Network and E-mail
- Mobile Device Network and E-mail 00:00:09
- Mobile Device Hotspot 00:01:36
- Mobile Device Tethering 00:00:58
- Mobile Device Airplane Mode 00:01:29
- Mobile Device Email Setup 00:03:10
- IMEI vs IMSI 00:01:27
- Mobile Data Synchronization 00:01:34
Section 44 - Security
- Security 00:00:09
- Malware 00:00:40
- Types of Malware 00:08:05
- Social Engineering 00:03:27
- Physical Security Threats and Vulnerabilities 00:03:15
- Common Wireless Security Threats 00:05:46
Section 45 - Prevention Methods
- Prevention Methods 00:00:22
- Physical Security 00:02:32
- Physical Security Measures 00:02:43
- Digital Security 00:02:35
- Antivirus Software 00:02:26
- Anti-Spyware Software 00:00:35
- Firewalls 00:01:06
- Social Engineering Prevention Techniques 00:01:34
- Hard Drive Sanitation 00:00:13
- Formatting Hard Drives for Disposal 00:03:04
- Physical Destruction Methods for Computer Media 00:01:10
- Corporate Security Policies 00:01:15
- Security Incident Reports 00:01:30
- The Principle of Least Privilege 00:01:54
- Strong Passwords 00:04:45
- User Education 00:01:43
- Common User Security Practices 00:04:06
- Authentication Methods 00:04:42
- Windows Security Policies 00:00:46
- Windows Firewall 00:01:03
- Software Firewall Configuration Settings 00:02:45
- Workstation Security Best Practices 00:01:31
- Demo - Securing a Workstation 00:09:21
Section 46 - Windows Security Settings
- Windows Security Settings 00:00:19
- Users and Groups 00:03:05
- Windows Security 00:07:32
Section 47 - Security Best Practices
- Security Best Practices 00:00:21
- Password Best Practices 00:02:15
- Account Management 00:02:07
Section 48 - Securing Mobile Devices
- Securing Mobile Devices 00:00:18
- Locks 00:02:17
- Remote Security 00:02:38
- Physical Destruction 00:01:40
Section 49 - Troubleshooting Common PC Tools
- Troubleshooting Common PC Tools 00:00:10
- Operating System Troubleshooting Tools 00:08:22
- BSOD 00:00:55
- System Lockup Errors 00:01:23
- Input/Output Device Issues 00:00:47
- Application Errors 00:02:12
- Boot Issues 00:04:07
- Common Operating System Symptoms 00:00:56
- Error and Warning Messages in Event Viewer 00:02:25
- Registry Error Messages 00:02:01
- Demo - Troubleshooting a Remote Computer with Remote Desktop 00:03:48
- Common Network Issues 00:02:59
- Common Network Issues (Cont.) 00:02:12
- Network Troubleshooting Utilities 00:00:56
- Network Troubleshooting Tools 00:00:51
- Demo - Troubleshooting Network Issues 00:04:38
- Common Security Issues 00:06:44
- Malware Removal Process 00:01:08
- Malware Removal Best Practices 00:00:39
- Security Troubleshooting Tools 00:00:45
Section 50 - Common PC Security Issues
- Common PC Security Issues 00:00:08
- Browser Issues 00:04:17
- Operating System Issues 00:01:24
Section 51 - Common Mobile Operating Systems Troubleshooting
- Common Mobile Operating Systems Troubleshooting 00:00:16
- Dim Display 00:00:43
- Intermittent Wireless 00:01:22
- Monitor Issues 00:00:31
- Applications Not Loading 00:00:55
- Extremely Short Battery Life 00:03:03
- Overheating 00:01:44
- Frozen System 00:00:45
- No Sound from Speakers 00:01:23
- Tools 00:01:12
- Common Symptoms 00:00:51
- Unauthorized Access 00:00:59
- Tools (Continued) 00:00:55
- Backup / Restore 00:01:28
Section 52 - Common Safety Practices
- Common Safety Practices 00:00:16
- Static Electricity 00:01:34
- ESD 00:00:47
- ESD Prevention Techniques 00:03:02
- Live Demo - ESD 00:02:18
- EMI 00:02:26
- EMI Prevention Techniques 00:02:32
- An ESD Toolkit 00:01:30
- Electrical Hazards 00:01:28
- Electrical Safety Precautions 00:01:45
- Environmental Considerations and Controls 00:02:02
- Workplace Safety Issues 00:03:14
- Environmental Safety Best Practices 00:03:05
- General Power Issues 00:03:59
- Power Protection Systems 00:01:37
- Liquid Hazards 00:01:35
- Chemical Hazards 00:01:25
- MSDS Documents 00:01:00
- Incident Reports 00:00:30
- Hazardous Material Disposal Procedures 00:02:48
- Communication Skills 00:02:40
- AUP 00:01:04
- Professional Conduct 00:04:29
- Prohibited Content 00:01:02
- Best Practices Related to Prohibited Content or Activity 00:02:21
- Computer Forensics 00:02:51
Section 53 - Maintenance Tools and Techniques
- Maintenance Tools and Techniques 00:00:15
- Types of Hardware Toolkits 00:05:29
- Live Demo - Identifying Common Toolkit Components 00:04:11
- Software Diagnostic Tools 00:01:19
- Hard Drive Self-Tests 00:01:43
- Software Diagnostic Tests 00:03:29
- Computer Component Maintenance Techniques 00:02:30
- Cleaning Compounds and Materials 00:02:38
- Live Demo - Maintenance 00:03:07
- Documentation and Resources 00:00:52
- Compliance and Government Regulations 00:01:14
Section 54 - Privacy and Licensing Concepts 00:00:18
Privacy and Licensing Concepts 00:00:18
Incident Response 00:03:57
Data / Device Preservation 00:01:11
Licensing (DRM | EULA) 00:03:00
Proper Communication and Professionalism 00:03:45
Avoid Distractions 00:01:29
Dealing with Difficult Situations and Customers 00:01:33
Set Expectations 00:01:58
Deal Appropriately with Confidential Materials 00:01:50
Consider Corporate Policies before Implementing Changes 00:02:20
Course Closure 00:01:03