Oreilly - 70-685 - Enterprise Desktop Support Technician for Windows 7

Oreilly - 70-685 - Enterprise Desktop Support Technician for Windows 7

by Integrity Training | Publisher: Stone River eLearning | Release Date: August 2018 | ISBN: 300000006A0147

https://www.oreilly.com/library/view/70-685-enterprise/300000006A0147/

The 70-685: Enterprise Desktop Support Technician training course is ideal for the IT support staff responsible for day-to-day troubleshooting of the end-user devices running on Microsoft Windows. The course enhances the students’ knowledge of Windows XP and Windows Vista so that they are able to work on Windows 7 as Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The ultimate goal of this training is to enable the candidates to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 environment. The course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista and want to work as Windows 7 Enterprise Desktop Support Technicians (EDSTs). The course is based on the official exam contents of the 70-685 exam and prepares the candidates for the same. The certification exam is the final requirement for the Enterprise Desktop Support Technician (EDST) professional credential.

Course Introduction
- Introduction 00:01:01
- Course Introduction 00:03:17
- Instructor Introduction 00:00:10
Chapter 01 - Identifying Cause and Resolving Desktop Application Issues
- Identifying Cause and Resolving Desktop Application Issues 00:02:01
- Role of Enterprise Technician 00:05:14
- Troubleshooting Windows 7 00:05:21
- Programs Troubleshooting 00:01:23
- Using a Troubleshooter 00:02:40
- Demo - Troubleshooter 00:04:26
- Problem Steps Recorder 00:01:33
- Problem Steps Recorder Output 00:02:12
- Demo - Problem Steps Recorder 00:05:28
- Software Installation Methods 00:04:08
- Installing Applications 00:01:18
- Using Group Policy to Install Software 00:05:07
- Demo - GPO Driver Installation 00:07:57
- Other Group Policy Settings 00:02:58
- Group Policy and Software Restrictions 00:01:29
- Order of Software Restriction Policies Processing 00:01:48
- Enforcement Rules 00:01:04
- AppLocker 00:01:07
- AppLocker Requirements 00:01:07
- Creating AppLocker Rules Procedure Reference 00:00:28
- Demo - AppLocker Rules 00:05:22
- AppLocker Advantages 00:01:02
- AppLocker Disadvantages 00:00:47
- Installation Permissions and Compatibility 00:01:20
- Mitigation of Compatibility Issues 00:02:43
- Application Compatibility Options 00:02:08
- Digital Signing Software 00:01:54
- Program Compatibility - Control Panel 00:00:28
- Application Compatibility Toolkit Features 00:01:46
- Application Compatibility Toolkit (ACT) 00:01:22
- Running Applications in Compatibility Mode 00:00:26
- Demo - Compatibility Toolkit 00:03:50
- Other Tools to Know About 00:01:10
- User Account Control (UAC) 00:02:45
- Demo - User Account Control 00:05:12
- Windows Installer 00:01:45
- Identifying Cause of and Resolving Desktop Application Issues 00:02:13
- Running Legacy Applications 00:02:26
- How to Update Applications 00:01:22
- Application Updates 00:01:20
- Windows Update 00:02:18
- Demo - Windows Update 00:04:18
- WSUS 00:01:28
- GPO Options - WSUS 00:01:14
- WSUS Server Administrator 00:02:12
- WSUS Options 00:00:45
- Troubleshooting Windows Update 00:01:19
- Windows Management Instrumentation (WMI) 00:01:33
- WMI Tasks 00:01:08
- Sample VB Script Using WMI 00:05:06
- Internet Explorer 00:02:28
- Internet Explorer Privacy Settings 00:05:07
- Internet Explorer Add-Ons 00:01:12
- Demo - Internet Explorer Add-Ons 00:02:56
- Smart Screen Filter 00:00:46
- Demo - Smart Screen Filter 00:01:21
- Browsing History 00:01:32
- Web Site Certificates 00:03:12
- Group Policy Restrictions 00:01:40
- Demo - Group Policy Restrictions 00:05:40
- Restore Default Settings 00:00:52
- Chapter 01 Review 00:01:33
Chapter 02 - Operating System Troubleshooting and Support
- Operating System Troubleshooting and Support 00:00:45
- Startup Architecture 00:02:34
- Windows Startup Recovery: Two Options 00:01:53
- Windows Startup Recovery: Advanced Boot Options 00:03:30
- Demo - Windows Advanced Startup Options F8 00:03:33
- Recovery Tools in Windows RE 00:02:27
- Demo - Windows RE 00:09:42
- Windows System Restore 00:03:38
- Demo - System Restore 00:04:45
- BCD 00:02:16
- MSConfig.exe 00:06:02
- Demo - MSCONFIG 00:11:35
- BCDEdit.exe 00:01:13
- Demo - BCDEdit 00:03:13
- Demo - Editing BCD 00:08:47
- Safe Mode Options 00:02:58
- Identifying Software Update Level 00:01:39
- Demo - Identifying Software Update Level 00:01:48
- Working with Services 00:03:21
- Configuring Services 00:02:08
- Demo - Configuring Services 00:04:05
- Finding Problems with Services 00:01:16
- Ways to Disable Services 00:02:11
- Demo - SC Query 00:03:20
- OS Troubleshooters 00:03:53
- Troubleshooting Pack Components 00:01:25
- Event Viewer 00:03:11
- Demo - Event Viewer 00:06:27
- Event Log Configuration 00:00:38
- Properties in Event Viewer 00:04:07
- Event Viewer and Task Scheduler 00:01:02
- Demo - Attach a Task in Event Viewer 00:06:13
- Event Forwarding 00:02:37
- Creating Event Subscriptions 00:02:47
- Enabling Subscriptions for Event Forwarding 00:00:32
- System Restore 00:02:01
- Windows Experience Index 00:04:03
- How Scores Work Together 00:02:25
- Demo - Windows Experience Index 00:01:18
- Windows 7 and Language Packs 00:01:37
- New Features of Language Packs 00:01:26
- Language Pack Deployment Options 00:00:55
- Multilingual Deployments 00:00:42
- Language Deployment 00:00:20
- Test Environments 00:02:36
- Imaging 00:01:49
- Windows Deployment Services 00:00:47
- Unattended Setup - WDS 00:00:34
- Microsoft Deployment Toolkit 00:00:55
- ImageX Commands 00:01:19
- ImageX Commands (Cont.) 00:00:50
- Internet Explorer Compatibility 00:03:22
- Enabling Compatibility 00:01:27
- Demo - Internet Explorer Compatibility 00:02:05
- Chapter 02 Review 00:02:01
Chapter 03 - Networking with Windows 7
- Networking with Windows 7 00:02:08
- Windows 7 Network Access 00:01:30
- Demo - Network and Sharing Center 00:11:40
- Demo - Connect/Disconnect VPN 00:02:06
- Link Layer Topology Discover (LLTD) 00:02:10
- Troubleshooting: Wired Networks 00:04:43
- Troubleshooting: Wireless 00:03:30
- Wireless Signal Strength 00:03:03
- Network Protocols 00:02:42
- Wireless Security 00:05:20
- Encryption Methods 00:02:53
- Wireless Profiles - Manual Configuration 00:02:37
- Demo - Wireless GPO 00:07:53
- Automatic Configuration 00:03:16
- Network Hardware 00:04:13
- Network Architecture Part1 00:00:18
- Network Architecture Part2 00:04:48
- Network Architecture Part3 00:01:58
- Network Scope 00:03:25
- TCP/IP Configuration 00:11:06
- Demo - IPCONFIG 00:05:16
- TCP/IP Utilities 00:07:39
- Demo - TCP/IP Utilities Part1 00:15:53
- Demo - TCP/IP Utilities Part2 00:08:42
- Demo - Telnet 00:04:17
- Testing Connectivity with IPv4 00:08:34
- Demo - Testing Connectivity 00:13:17
- IPv6 00:03:50
- Name Resolution 00:03:19
- Domain Name System (DNS) 00:05:17
- Hosts File 00:03:51
- Windows Internet Name Service (WINS) 00:02:26
- LMHOSTS 00:04:13
- Order of Name Resolution Methods 00:02:18
- Link-local Multicast Name Resolution (LLMNR) 00:01:29
- Troubleshooting: Name Resolution 00:01:27
- IPSec 00:03:38
- Authentication of Connections 00:01:33
- Network Profiles 00:01:38
- Network Diagnostics 00:01:24
- Remote Access Methods 00:06:10
- VPN and Dial-up Authentication 00:02:33
- Direct Access Configuration 00:01:01
- Direct Access Authentication Methods 00:00:59
- Connection Manager Administration Kit 00:00:55
- Troubleshooting Remote Access 00:01:19
- Branch Cache 00:00:32
- Branch Cache - Configuration Options 00:00:42
- Chapter 03 Review 00:01:09
Chapter 04 - Configuring Security and Troubleshooting Issues
- Configuring Security and Troubleshooting Issues 00:01:55
- Certificates 00:03:29
- Certificate Types 00:00:34
- Encrypting Files System 00:01:22
- EFS Encryption Keys 00:01:41
- Process of EFS 00:01:17
- Recovery Agents 00:00:34
- EFS Configuration 00:00:41
- Best Practices for EFS 00:01:59
- BitLocker Drive Encryption 00:01:45
- BitLocker Recovery 00:00:37
- How to Determine If Your Computer Has TPM 00:01:20
- Group Policy Settings - BitLocker 00:00:18
- BitLocker Best Practices 00:01:36
- BitLocker to Go 00:00:38
- Internet Explorer 00:02:12
- Demo - Configuring Internet Explorer 00:13:13
- User Account Control 00:03:34
- Firewalls 00:03:25
- Demo - Windows Advanced Firewall 00:09:07
- Windows Firewall with Advanced Security 00:03:29
- Create a New Rule 00:01:48
- Exceptions 00:00:42
- Conflicting Firewall Rules 00:00:37
- Logging 00:01:24
- Network Security Tools 00:01:22
- Windows Defender 00:01:00
- Demo - Netsh 00:07:18
- Protecting the OS from Attacks Part1 00:02:04
- Protecting the OS from Attacks Part2 00:03:27
- Types of Issues as a Result of Infection 00:00:38
- Windows 7 Tools and Features 00:02:57
- Demo - Registry Editor 00:11:03
- Demo - Action Center 00:03:19
- Demo - Windows 7 Action Center 00:03:52
- Protecting the PC Proactively 00:02:46
- Programs to Assist 00:03:38
- Most Effective 00:02:10
- Anti -Virus Software 00:01:44
- Microsoft Security Essentials 00:01:23
- Spyware and Preventative Measures 00:01:01
- Internet Explorer Protection 00:01:16
- How to Know If Your Infected 00:01:06
- How to Respond to Infected PC 00:03:30
- Chapter 04 Review 00:01:09
Chapter 05 - Supporting Mobile Users
- Chapter 05 - Supporting Mobile Users 00:01:53
- Supporting Mobile Users 00:01:36
- VPN Networking 00:02:36
- VPN Protocols 00:03:43
- VPN Authentication Methods 00:03:58
- Network Policies 00:02:41
- Network Policies Flow 00:02:50
- Remote Desktop 00:09:37
- Demo - Remote Desktop 00:03:09
- Configure Remote Desktop through GPO 00:01:17
- Demo - GPO - RDP 00:03:02
- Remote Assistance 00:03:27
- Configuring Remote Assistance with GPO 00:00:45
- Network Access Protection 00:03:08
- Troubleshooting NAP 00:00:43
- Direct Access 00:01:42
- DirectAccess Configuration Notes 00:01:10
- Branch Cache 00:01:38
- Setting Power Management 00:03:42
- Demo - Power Management 00:06:02
- Chapter 05 Review 00:00:55
Chapter 06 - Maintaining Hardware on Windows 7
- Maintaining Hardware on Windows 7 00:00:38
- Types of Failures 00:02:38
- Identifying Hardware Issues 00:02:30
- Demo - Hardware Information 00:04:51
- Troubleshooting Hardware 00:01:03
- Devices Most Likely to Fail 00:00:44
- Memory Failures 00:03:29
- Hard Drive Failure 00:02:09
- Demo - Hard Drives 00:02:40
- Working with Hard Drive Issues 00:01:55
- Network Card Issues 00:02:57
- Power Supply Issues 00:03:10
- Hardware Diagnostic Tools Summary 00:01:05
- Resource Monitor 00:02:49
- Demo - Resource Monitor 00:06:45
- Performance Monitor 00:01:32
- Demo - Performance Monitor 00:10:30
- What Are Data Collector Sets? 00:00:23
- Demo - Data Collector Sets 00:06:14
- What Is Reliability Monitor? 00:00:42
- Demo - Reliability Monitor 00:03:37
- Performance Issues 00:02:48
- Demo - Process Affinity 00:03:55
- Common Components 00:04:38
- Device Drivers 00:01:10
- Removing Unsigned Drivers 00:00:36
- PNPUtil.exe 00:01:02
- Driver Verifier 00:00:21
- Updating Drivers 00:01:14
- Safe Mode 00:01:10
- Safe Mode Notes 00:01:34
- Legacy Programs with Driver Install 00:01:39
- Configuring Page File 00:03:32
- Demo - Virtual Memory 00:03:25
- Power Management 00:02:24
- Managing USB Devices 00:01:41
- Windows 7 Clients and Printer Installation 00:01:04
- Mobile Users and Printing 00:01:18
- XPS Based Printing 00:01:24
- Printer Driver Issues 00:00:49
- Print Spooler 00:02:35
- Spooler Options 00:01:40
- Configuration Options 00:01:46
- Printer Pools 00:00:36
- Installing Printers on the Network 00:01:05
- Printers and Group Policy 00:00:42
- How to Connect to Network Printers 00:01:35
- Internet Printers 00:01:05
- Printer Permissions 00:00:57
- Location Aware Printing 00:00:23
- Chapter 06 Review 00:01:13
Chapter 07 - Centralizing Configurations
- Centralizing Configurations 00:00:28
- What is Group Policy 00:01:41
- Group Policy Settings 00:01:59
- Demo - Local GPO 00:03:28
- Tools to Determine Group Policy Issues 00:01:23
- Demo - GPO Server 00:06:58
- Administrative Templates 00:02:27
- Group Policy Application and Processing Order 00:05:49
- Settings That Can Affect Group Policy 00:00:39
- GPO Examples 00:03:25
- Synchronous GPO Processing 00:00:40
- Asynchronous GPO Processing 00:01:08
- Loopback Processing 00:02:04
- GPO Troubleshooting 00:01:53
- GPO Tools 00:01:17
- Event Viewer 00:01:04
- Event Forwarding 00:01:30
- Chapter 07 Review 00:00:36
Chapter 08 - User Login, Profiles and Access to Resources
- User Login, Profiles and Access to Resources 00:00:46
- Login Process 00:04:43
- Types of Authentication 00:02:13
- Demo - User Accounts 00:04:10
- Multi-factor Authentication 00:00:50
- Network Infrastructure 00:01:38
- Active Directory 00:01:24
- Active Directory Infrastructure 00:04:54
- Active Directory Topology 00:00:57
- Network Based Services 00:01:59
- DNS 00:01:12
- Types of DNS Zones 00:01:09
- Demo - DNS 00:02:58
- DHCP 00:01:24
- Time Servers 00:01:27
- Trust Relationships 00:01:12
- Trust Examples 00:02:38
- Machine Accounts 00:04:15
- Benefits of Pre-staging Computer Accounts 00:01:22
- User Accounts 00:00:57
- Cached Credentials 00:00:46
- User Profiles 00:02:00
- Local Profiles 00:01:05
- Roaming User Profiles 00:00:17
- Mandatory User Profiles 00:01:57
- Troubleshooting: Login Settings 00:03:22
- Troubleshooting: Logon Errors 00:00:46
- Drive Mappings 00:02:24
- Demo - Drive Mappings 00:05:05
- Shared Folders 00:01:09
- Offline Files 00:01:16
- Offline File Settings – Server Side 00:01:21
- Demo - Offline Files 00:06:21
- Configuring Offline Files – Client Side 00:01:13
- Sync Center 00:01:09
- Offline Files Options 00:00:36
- Troubleshooting: Offline Files 00:00:44
- Transparent Caching 00:00:52
- NTFS Security 00:02:33
- Combining Shared Permissions with NTFS Permissions 00:01:40
- Inheritance 00:00:44
- NTFS DENY Permission 00:03:21
- Using DFS for Access to File Resources 00:01:31
- How DFS Works 00:01:25
- Notes About DFS 00:02:07
- Restoring Files – Local and Network 00:01:59
- Backups 00:00:47
- Chapter 08 Review 00:00:46
- Course Closure 00:02:01